Payments & Orders
When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if your order is affected we will contact you by email immediately.
All the prices we display include VAT and shipping within Europe, UK and Norway. For more info regarding deliveries please contact our custom service team.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Right of Revocation
When purchasing a product from us to a destination within Europe, you always have the right to change your mind within 14 days. This means in simple terms that you are able to cancel your purchase within 14 days from the date you received the product. The product does not need to be returned to us within the 14 days, but you need to notify us within 14 days. This is done most easily by email. The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible. The legal requirement for the return payment is 30 days from the date we receive the returned products, but this is of course always sent faster.
To get a full refund of the order value upon exercise of the right to return, the goods must be in the so-called essentially unchanged condition. If you wish to get full value return for your purchase the product has to be in original condition, meaning that it cannot have been used. If the product has been used there might be a value decrease of the product when returned. The potential value decrease of the unit is determined on a case-to-case basis. The value is mainly determined by the retail value of the unit on a second hand market.
Strobebrand.com is run by STRB AB, a Swedish based company, with registration number 559331-9618.